FAQ

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Ordering & Delivery
How do I place an order?

Simply browse the marketplace, add your favorite skins to the cart, and proceed to checkout. Once payment is confirmed, we handle the rest — fast and smooth!

How long does it take to receive my skins?

Most items are delivered instantly after payment. In rare cases, it can take more longer due to Steam’s system or verification processes.

What if my item isn’t delivered instantly?

If you don’t receive your item within 30 minutes, contact our support team through email — we’ll sort it out quickly!

Can I pre-order rare or upcoming skins?

Yes! You can sign up for notifications or pre-order select rare items — we’ll notify you the moment they’re in stock.

Payments & Security
What payment methods do you accept?

We accept credit/debit cards only.

Is my payment secure?

Absolutely. All payments are processed through encrypted, secure gateways to keep your data safe at all times.

Are there any hidden fees or taxes?

No hidden fees! All costs are clearly shown at checkout.

Account & Inventory
Do I need to link my Steam account?

Yes, linking your Steam account ensures we can deliver your skins directly to your inventory with no delays.

Can I transfer skins to another account?

Skins are delivered to the linked account. If you need to transfer, you can trade them through Steam’s built-in trading system afterward.

What if I linked the wrong Steam account?

Contact support immediately before completing payment — we’ll help you update your account details.

Refunds & Support
Can I cancel my order?

Orders can only be canceled before the item is delivered. Once the skin is sent, cancellations are no longer possible.

How do I request a refund?

If you encounter an issue, contact our support within 24 hours of purchase. We handle refund requests on a case-by-case basis.

What should I do if I received the wrong item?

Contact us immediately via live email — we’ll investigate and correct the issue as quickly as possible.

Marketplace Policies
Are the skins verified and legit?

Yes! All items listed on BuyItemHere are authenticated and verified to ensure they’re genuine and safe to trade.

How do you prevent scams or fraud?

We use a secure, automated delivery system and monitor all transactions for suspicious activity to protect both buyers and sellers.

Do you offer buyer protection?

Absolutely. We guarantee that every completed purchase is delivered as described — or you get a full refund.

Have a question?

If you need immediate assistance, click the button below to chat live with our support team.

We’re here to help with any issues, questions, or concerns — fast and friendly!