Sens System UAB provides instant delivery of digital items for Dota 2 on buyitemhere.com. Please read this policy carefully before making a purchase, as digital items are handled differently from physical products.
1. Nature of Digital Goods
All products sold on our platform are digital Dota 2 skins delivered directly to the Steam account provided at checkout.
Refund requests must be submitted within 14 days of the original purchase date. Requests submitted after this period will not be considered.
Sens System UAB will review each request and determine whether it meets the criteria for a refund. If approved, the refund will be credited back to the original payment method.
2. No Refund Policy
Refunds will not be granted if the user has used or transferred the purchased virtual goods.
Refunds will only be processed in cases where Sens System UAB is at fault due to service errors or technical issues beyond the user’s control.
Any attempts to abuse the refund policy, including providing false information or engaging in fraudulent activity, may result in account termination and potential legal action.
3. Failed Deliveries or Errors
If an item is not delivered or is delivered to the wrong account due to a system error on our part, please contact us within 48 hours of purchase at support@buyitemhere.com. We will investigate and resolve the issue promptly.
4. Refunds Due to Buyer Error
Refunds will not be issued for mistakes made by the buyer, such as entering an incorrect Steam ID or Trade URL.
It is the buyer’s responsibility to ensure all account details are accurate before completing the order.
5. Fraud Prevention
Sens System UAB reserves the right to deny any refund requests that appear to be fraudulent, abusive, or in violation of our terms of service.
6. Contact
For any questions or concerns regarding this refund policy, please contact us at:
Email: support@buyitemhere.com
Company: Sens System UAB
Address: Perkūnkiemio g. 19, LT-12120 Vilnius
Registration number: 307099194
Policy date: 04.06.2025